Showing all 11 categories · 16,896,978 complaints · Dec 2011 to Jul 2026 · every escalation rule on
Every complaint ever published · per month
Dec 2011 to Jul 2026 · 16,896,978 records · click a month to pin it
Biggest single move: Jan 2025, +57% vs Dec 2024 — 303,981 to 475,783.
Why this board is monthly
Average complaints published per weekday, last 12 months
Weekends run at 37% of a weekday. A daily line therefore draws the publishing calendar more than it draws complaint behaviour, which is why every trend here is at month grain.
Where complaints come from
Top states in all categories
How companies closed them
Published outcome in all categories
How people got in touch
Intake channel in all categories
Who handled these
By volume, which tracks how many customers a company has
Percentages are each company’s own outcome split, not a comparison between them.
Which categories are growing
All 11 categories over the same 15 years · click one to filter the whole board
Sparklines use each category’s own scale — size is in the share bar. Direction compares the last 12 months with the 12 before.
What drove the change
Across all categories, the last 12 complete months ran up 2,412,734 against the 12 before. These issues account for most of it.
Which issues moved. Click a month on the curve to open it.
Example records
Individual records, for context only
Showing 240 of 300 examples
16,896,978 complaints · 176 complete months · 11 categories