What you are looking at
Every complaint the CFPB has published since December 2011 — 17,119,581 records covering 11 product categories and 178 issue areas, modeled so any part of it can be compared against its own history.
17.1MPublished complaint records modeled
16.9MInside complete months, read by the product
176Complete months, Dec 2011 – Jul 2026
11Product categories, from 21 published labels
178Issue areas
What one complaint record holds
The CFPB publishes a structured record for each complaint. These are the fields the models work from — no narrative text and no consumer identifiers.
- Product
- The financial product the complaint is about
- Issue
- What went wrong, from a published taxonomy
- Company response
- How the company closed it
- Timeliness
- Whether the company met the reporting standard
- Date received
- When the complaint was submitted
- State
- The consumer's state
- Submitted via
- Web, phone, referral, mail, fax or email
How the dataset breaks down
Across every complaint published since 2011.
Largest categories
Credit reporting81%
Debt collection6.9%
Credit and prepaid cards3.3%
Checking and savings2.8%
Mortgage2.7%
How companies closed them
Explanation given61%
Non-monetary fix33%
Still open3.5%
Money returned1.3%
Missed the standard0.2%
How they arrived
Web96%
Referral1.6%
Phone1.3%
Postal mail0.6%
Where they came from
TX14%
FL14%
CA10.0%
GA7.4%
NY5.8%